Normally within 24-36hrs

 

2) If on the off chance I need a refund will i receive the exact amount of crypto currency I sent or will I receive the value of the order back at the current market value for the coin?

You will receive back the value of the order at the current market value for the particular coin you sent.

 

3) How long does a domestic order take to be delivered?

Typically 3 days or less. If a package takes over 5 days and has not been delivered please email us.

 

4) Any risk of payment being seized?

Never.

 

5) How do I track my order?

 

6) What is the minimum amount for each order?

raw: $100

finished products: $150

 

7) My international package hasn’t updated in a while, why is that?

Actually the shipping status is normal, we have a lot of packages shipped via EMS, UPS that are like this. For over 20 days it shows origin post is preparing shipment. Then the next day it shows up in the destination country and is about to be delivered. The package is moving, just the tracking didn’t update in time.

 

8) When can I have the tracking number for my international package?

Normally the tracking number will be available within 3-7 business days, please wait patiently and we will send it over once available.

 

9) How long does it take for international shipping

Generally international shipping will take about 10 to 20 days(17-30 days during pandemic), it depends on different carriers and the clearance and the destination country.

 

10) Do I need to sign for a international shipment?

It depends on the different carrier. Some require signature and some do not, it is at their discretion.

 

11) Are there any discount or coupon codes you can offer me?

We do not just provide coupon codes and you can contact our service man for proper discount. We are open to give some free products for you to try.

 

12) What is your discount for bulk orders?

Depends on the order volume. Please email us your order list and we will let you know if you are eligible for a bulk discount.

 

13) Can you offer me recipes for different products using your Raws?

Email us and we can help you.

 

14) I am looking to place my order with you. Could you please tell me how you will pack the items? How is the pass rate?

We arrange the packaging with the top level of stealth. Our current passing rate for International packs are 97% for raws and 98% for finished. We reship for free if your package gets seized.

 

15) Can you ship to an APO address?

Sorry, we are afraid we are not able to arrange shipment to an APO address, we have tried this before but failed, the packages were returned, we would suggest you to offer us a normal address instead to ensure delivery.

 

16) What is the shelf life for the raws?

If properly stored in an airtight container in the freezer the raws will remain viable for 2-3 years.

 

17) My raws arrived melted, what happened?

Some raws such as Test e, Deca, Sustanon have low melting points. It is very easy for them to melt during transit. To re solidify them simply put them into the freezer. The quality is not effected by them melting what so ever.

 

18)I can’t find my EQ Raws?

EQ is a liquid at room temperature. Please do not throw away any of the items placed in your packaging as it very well could be your EQ. If you can not find it please email us and we will tell you which item it is hidden inside.

 

19) The tracking says my package has been delivered, but I did not receive any packages. Is there any way you could arrange a reshipment for me?

No, we are only responsible for having your package delivered. If the package shows as delivered we are not responsible past that point.

 

20) What is the difference between Micro winstrol powder and winstrol powder?

The winstrol micro powder is for water based injectables. The powder is ground finer to fit through a smaller gauge needle. Regular winstrol powder will work for oil based injectables and orals.

 

21) My tracking number is not working.

Typically it takes 7-10 days before the tracking numbers first update.

 

22) I received underweight products

In order to receive replacement products you need to take a video while unpacking the box showing you cutting open the products and weighing them. We also take photos of all raws inside the package and them on the scale before they are sent. So good luck to any scammers out there.

 

23) I received the wrong products

In order to receive replacement products you need to take a video while unpacking the box showing you cutting open the box and the products you received.

 

24) My vials appear to have different fill levels in them

Our vials are semi hand made, therefore the amount of glass used inside each vial can vary and cause the fill level to appear different from vial to vial. We use a predetermined weight filling machine, after the machine reaches 10.2ML of weight on the scale the machine automatically shuts off. Vials will never be less the 10ML.

 

25) How long do I have to voice a complaint on a product I’ve purchased from you?

You have 6 months to voice a complaint or problem on a product you have purchased from us. After that you give up your right to voice a complaint.